ORDIQ is a restaurant management and ordering platform operated by ZEPIQ LABS ("ORDIQ", "we", "us"). Restaurants use ORDIQ to take orders, run their point of sale, and keep in touch with their customers, including over WhatsApp. This policy explains what information we handle, why, who we share it with, and the choices you have.
1. Information We Collect
- Customers of restaurants: name, phone number, email, delivery address, order details and history, loyalty points, and notes you add to an order.
- WhatsApp: when you message a restaurant on WhatsApp, your WhatsApp phone number, your WhatsApp profile name, and the messages you send and receive in that conversation.
- Restaurant owners and staff: account details (name, email, phone), business details, and records created while using ORDIQ, such as orders, menus, stock, staff and payroll records.
- Payments: the payment method used and its reference. Card numbers are handled by the payment provider, not stored by ORDIQ.
- Technical information: device and browser type, IP address and usage logs, used to keep the service secure and working.
2. How We Use Information
- To take, prepare, deliver and record orders, and to issue receipts and tax invoices.
- To send order confirmations, receipts, status updates and one-time login codes, including over WhatsApp.
- To answer your WhatsApp messages, including taking orders through the restaurant's automated assistant.
- To run loyalty programmes and send feedback requests the restaurant has switched on.
- To provide reports and insights to the restaurant, keep the service secure, prevent fraud, and meet legal obligations.
3. WhatsApp Messaging
ORDIQ uses the WhatsApp Business Platform, provided by Meta Platforms, to send and receive messages on behalf of restaurants. Messages pass through Meta's systems and are also subject to WhatsApp's own terms and privacy policy.
- We only message you about orders you placed, a login code you asked for, or a conversation you started with the restaurant.
- We keep a record of messages sent and received so the restaurant can handle your order and so we can fix delivery problems.
- To stop WhatsApp messages from a restaurant, reply STOP in that chat. We record your request and stop sending receipts and order updates from that restaurant. You can still message the restaurant to place an order.
4. Sharing of Information
We do not sell personal information. We share it only as needed to provide the service:
- The restaurant you order from or message, which uses it to serve you.
- Service providers that run parts of ORDIQ for us, such as Meta (WhatsApp messaging), our cloud hosting and database providers, SMS and email delivery, payment processors, and AI services used to power features for restaurants.
- Tax authorities, such as the Punjab Revenue Authority, when a restaurant is required to file a sale as a fiscal invoice.
- Where the law requires, or to protect the rights, safety and security of our users and the public.
5. How Long We Keep Information
We keep information for as long as the restaurant's account is active and as needed to provide the service. Order, invoice and tax records are kept for as long as the law requires. Records we no longer need are deleted or anonymised.
6. Your Choices and Data Deletion
- You can ask to see, correct or delete the personal information we hold about you.
- You can stop WhatsApp messages at any time by replying STOP.
- To ask for your data to be deleted, follow the steps on our Data Deletion page.
7. Data Security
We take reasonable measures to protect information from loss, theft, misuse and unauthorised access, including encrypted connections and access controls. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
8. Children
ORDIQ is not directed at children under 13, and we do not knowingly collect their personal information.
9. Changes to This Policy
We may update this policy. The date at the top shows when it last changed.